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“What a wonderful service! My BalanceCare Guide saved me from overpaying on a medical bill!!”
– Mary C.
“You are an amazing company.”
– Fairview Insurance
“Everything went very well with BalanceBenefits. We were very pleased! By the way, if you ever need a reference on BalanceBenefits, I will surely give one to whomever you wish…… for the next broker/consultant/client you need to help!”
– Division 7 President
“Thank you! Not only was the information exactly what I was looking for, but I could not believe how nice everyone was.”
– NBT Bank Employee
“I wanted to let you know how much I appreciate all of the hard work and effort that Jill put into helping me get my Insurance Cards. Jill made several phone calls to me and to them until she resolved the issue. I’m not sure if I’ve ever had anyone that I’ve worked within Customer Service that’s giving me better service than Jill. Thank You!”
“As our EAP provider, you have given us extraordinary support as it relates to two very unfortunate recent circumstances of violence involving families with children at the Center. You and your team were instrumental in triaging the two families and directing them on additional options for counseling, et al. We find this to be beyond the scope of our contract, and I wanted to personally reach out and thank you for this outstanding customer service.
– JoAnne Ryan – President & CEO Volunteers of America
“I rarely write reviews or email employee’s bosses but I had to ensure I did do so with how incredible Miriam has been over the last year or so. We have been fighting a surgeon’s office for roughly $1,300 for the last year as I had double insurance and they were adamant that I still owed them money personally. With Miriam’s help, dedication, resourcefulness, knowledge and lots of patience we were able to finally resolve the issue a few weeks ago. The doctor office is truly nasty and uncooperative but Miriam did not give up and persisted to make things right. She truly is an “A” player and should be recognized for all her efforts over all these months. She is truly so pleasant to work with and so glad she was the person that worked my case. I honestly do not know if I could have succeeded without her. You truly are fortunate to have such a superstar on your team.”
“Tina was exceptional and gave me a great experience! She was very helpful in tracking down information that was not readily available! Thank you for an awesome job!”
– BeneTrac Client
“Greetings Tony! How can I begin to thank you for your great service last week with finding me a replacement visor for my car! Here’s some more great news…I drove to Mid Island Auto Wreckers and walked in and received a warm and humorous welcome from the gentlemen there. They told me how lucky I was to get the visor because they had just gotten the car in and stripped it the day you called. And, some more great luck….I had only $14.00 cash on hand and when I mentioned it to them, they said that would do fine! I put the new visor on in the car before I drove away and it is perfect. It was gray just like the color of my interior. You are my hero! All my thanks and best to you!”
– New Repeat Personal Assistance (PA Service) User!
“Melanie, thank you so much! I really expected this to be a long protracted issue – but apparently not with BalanceCare on your side! I have taken the survey that was sent to me and given your service all the highest marks – I just wish I could have put something about you personally! Please forward this to your supervisor so they can also know how extremely pleased I am with your service. This is the first time I’ve called BalanceCare, but it definitely won’t be the last. Sincere thanks!”
“You all are setting the stage for a tremendous focus on community health. Thank you for making the Southern Tier and Central New York a healthier place to live!”
– Franklin – Executive Director, American Heart Association
“Awesome!!! Your whole team has stepped up to meet the needs of our employees. We appreciate the feedback, flexibility and customer service that our employees have received. I am truly excited about our continuing partnership this year and exploring how we can raise the bar and trail blaze new ways to connect with employees in regards to their benefits! I think that we have the right resources in place to make a real difference.”
– Benefits Manager
“Jill did a great job for me, treated me very well, and I was very impressed with eni’s service and with Jill in particular. Thank you, Jill!”
– Mr. Mangel
“….. the eni benefits team are the true royalty in all of this!”
– Executive Director, Human Resources
“Jodi, thank you so much for your efforts in my behalf and for this status report. I will call you “awesome Jodi” from now on!”
“My BalanceCare Guide took the time to really understand and listed to the billing issues I was having and then resolved them! I could not be happier!”
– Karen B.
“Thank you Chris for being my go-to, most flawless partner. Your stellar service is winning us so much business. I couldn’t be more grateful.”
– Regional Sales Manager
“This service is a huge time saver! I appreciate being able to use this service because my husband and I both work and try to run the family at the same time. Thanks!”
– Carla A
“I was having a financial problem and I took advantage of my free financial consultation. I’m so glad I did. The financial expert helped me get back on track with a healthy financial recovery plan. What a great service you provide!”
– Bob F.
“Thank You. Jill you’ve done me a great favor. My ability to get around is limited. Your effort and great services have made a big difference!
Cannot thank you enough. You are a life saver! Sincerely grateful!”
“Colleen really understood what I was seeking in terms of my wellness goals and assisted me with achieving every one of them! She was knowledgeable and incredibly intuitive!”
– Valerie A.
“I really enjoyed the coaching process. I was happy to have the accountability of speaking with a coach on a monthly basis. It was motivating.”
– Karen W.
“Thank you for taking the time to work with me and assist me on my journey to becoming a healthier me!”
– Jaime V.